Terms & Conditions

Acceptance of the Terms and Conditions

You accept the terms and conditions below in full when you pay the deposit, or in the case of ‘no deposit needed’ reservations, terms and conditions are accepted upon written confirmation of the reservation via the Vacation Niseko website booking system or email.

Winter Bookings: December 1st, 2024 – April 25th 2025

Booking Process

For booking inquiries handled via email, the booking is secured once we have verified the payment of your deposit via online payment or bank transfer.
Upon booking confirmation, you will receive a booking confirmation number – please note this number for future discussions about your booking with our team.
Every accommodation has a set maximum occupancy. The price of the accommodation is determined by both the number and ages of the guests and as noted on the booking confirmation page. Changes to the number of and/or the ages of guests may change the price of the accommodation.
If the number of guests of any age exceeds the number noted on your booking confirmation, Vacation Niseko retains the right to deny access to the apartment/property for any or all of your party without a refund. Alternate accommodation will need to be secured or extra charges applied, to be decided by Vacation Niseko upon consideration of the property and its capacity. Guests of any age count toward the maximum occupancy limit. Please contact your Vacation Niseko booking representative if you have any concerns.
The booking is valid for the selected accommodation only. Balance transfers, change of rooms, change of properties, etc. can’t be guaranteed and are at the sole discretion of Vacation Niseko.

Taxes

Taxes & surcharges are included in the prices quoted and can be subject to change without notice.
Customers are responsible for any bank transfer fees incurred.

Payment and cancellation policies

A 20% non-refundable deposit is required within 5 days of receiving our booking confirmation.
Accommodation can be held for a maximum of 5 days – if payment is not received after 5 days, the hold will be released.

Final Payment

The final balance is due 60 days prior to arrival.
If your accommodation booking is made less than 60 days prior to your arrival, 100% non-refundable payment is required within 5 days.
For bookings made within 30 days of arrival, full payment is required within 3 days of booking confirmation.

Cancellation Policy

Cancellations made more than 60 days prior to arrival will receive a 20% penalty (i.e. loss of deposit)
Cancellations made 60 days or less prior to arrival will receive a 100% penalty (non-refundable)
This policy only applies to accommodations managed by Vacation Niseko. Click here to see which category your chosen property falls into.

Amendment Policy

Any amendments involving reducing the nights of stay, the number of units, and/or changing the stay dates where the value decreases will be treated as a cancellation of those reduced nights. The same conditions as outlined in the cancellation policy will apply.
In addition Vacation Niseko will charge a 5,000 yen amendment fee wherever nights of stay have been reduced before final payment is due.

Additional Terms and Conditions

In the case the cancellation or modification to any accommodation booking is due to health reasons, flight delays, or any other reasons the deposits and final payments are non-refundable.
If any aspect of your flight details changes for any reason the onus of any cancellation is that of the customer. Travel insurance is recommended and we advise all guests to arrange travel insurance before their trip to Niseko. Please make sure the insurance covers snowsports as this is not always included in all policies
An amendment fee may be charged if changes are made to bookings within 10 days prior to arrival. Eg: bedding configuration amendments, etc. Changes inside of 10 days can lead to booking disappointment and a bad customer experience.
Modifications to a confirmed booking that incurs a lower price (e.g. change of Check-in or Check-out date, change of room, etc) will see the difference in deposit or final payment value forfeited. Any modification request can’t be guaranteed. If a package includes a non-managed property booking [please clarify what category your chosen accommodation fits into with our team] or guest service booking that is provided by an external company, the cancellation policy of that property and/or company will apply and must be passed on to the guest through Vacation Niseko.
In the event that the booked accommodation is unavailable for any reason, Vacation Niseko reserves the right to move guests to a location of an equal or better standard.
If a guest cannot proceed with an arranged package due to being directly or indirectly affected by a force majeure event after the deposit or remaining amount is paid, the cancellation will be subject to the regular cancellation policy listed above.*
If Vacation Niseko cannot proceed with an arranged package due to being directly or indirectly affected by a force majeure event, the company reserves the right to cancel the package. In the case of a force majeure-related cancellation that is incited by Vacation Niseko, the package value [minus any prepaid administrative costs] will be refunded to the guest.*
- *Vacation Niseko is not responsible for any external expenses [such as cancellation fees pertaining to flights, other hotels, etc] that may arise from a force majeure-related cancellation.
- A force majeure event is defined as a force that is beyond control, including [but not limited to] strikes, work stoppages, accidents, global health emergencies or pandemics, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services

Cleaning Policy

Bedding arrangements need to be confirmed 10 days prior to arrival or may be subject to an amendment fee of 5,000 JPY.
We can arrange additional cleaning services and bedding configuration changes at additional charges. These additional services are subject to the availability of the cleaning staff.
Any damages that occur during your stay will be charged upon check out or up to 7 days after check out.

Accommodation House Rules

All Vacation Niseko properties and rooms that are directly managed by Vacation Niseko are non-smoking.
Pets are prohibited in all Vacation Niseko properties, except for SnowDog Village where dogs are allowed.
Spikes and shoes are prohibited in all Vacation Niseko properties.
Lost keys will incur up to a ¥10,000 replacement charge
In the event that any of the above policies are broken Vacation Niseko reserves the right to ask you and your group to leave the accommodation. In this situation a refund will not be issued and any additional cleaning or repairs will be charged in full. These charges will also be levied by any further costs incurred moving later guests affected by the damages to an alternative accommodation.

Respect for Neighbors

We expect all our guests to be courteous, respect Japanese customs, and be mindful of their neighbours.

Summer Bookings: : April 27th, 2024 – November 30th, 2024

Accommodation Bookings

Booking Process

Bookings are secured once Vacation Niseko staff have verified the payment of your booking via online payment or bank transfer.
Upon booking confirmation, you will receive a booking confirmation number – please note this number for future discussions about your booking with our team.
Every accommodation has a set maximum occupancy. The price of the accommodation is determined by both the number and ages of the guests and as noted on the booking confirmation page. Changes to the number of and/or the ages of guests may change the price of the accommodation.
If the number of guests of any age exceed the number noted on your booking confirmation, Vacation Niseko retains the right to deny access to the apartment/property for any or all of your party without refund. Alternate accommodation will need to be secured or extra charges applied, to be decided by Vacation Niseko upon consideration of the property and its capacity. Guests of any ages count toward the maximum occupancy limit. Please contact your Vacation Niseko booking representative if you have any concerns.
The booking is valid for the selected accommodation only. Balance transfers, change of rooms, change of properties, etc. can’t be guaranteed and is at the sole discretion of Vacation Niseko.

Taxes

Taxes & surcharges are included in the prices quoted and can be subject to change without notice.
Customers are responsible for any bank transfer fees incurred.

Payment Policy

To secure your booking, 100% payment must be received within 4 days of placing the accommodation on hold (holds can be placed via email or the Vacation Niseko website booking system).

Cancellation Policy

Cancellations made 4 days (or more) prior to arrival will not be subject to a fee.
Cancellations made 3 days prior to arrival will be subject to a 20% cancellation fee.
Cancellations made 1 day prior to arrival will be subject to a 50% cancellation fee.
Cancellations made the day of arrival (or no-shows) will be subject to a 100% cancellation fee.
Modifications to a confirmed booking that result in a lower price (e.g. change of check-in or check-out date, change of room, etc. ) will see the difference in value treated as a ‘cancellation’ and the value of this cancellation will subject to the above cancellation policies. Modification requests cannot be guaranteed.

Force Majeure Events

If a guest cannot proceed with an arranged package due to being directly or indirectly affected by a force majeure event after the deposit or remaining amount is paid, cancellation will be subject to the regular cancellation policy listed above.*
If Vacation Niseko cannot proceed with an arranged package due to being directly or indirectly affected by a force majeure event, the company reserves the right to cancel the package. In the case of a force majeure-related cancellation that is incited by Vacation Niseko, the package value [minus any prepaid administrative costs] will be refunded to the guest.*
- *Vacation Niseko is not responsible for any external expenses [such as cancellation fees pertaining to flights, other hotels etc] that may arise from a force majeure-related cancellation.
- A force majeure event is defined as a force that is beyond control, including [but not limited to] strikes, work stoppages, accidents, global health emergencies or pandemics, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services

Cleaning Policy

Bedding arrangements need to be confirmed 10 days prior to arrival or may be subject to an amendment fee of 3,000JPY.
We can arrange additional cleaning services and bedding configuration changes at additional charges. These additional services are subject to availability of the cleaning staff.
Any damages that occur during your stay will be charged upon check out or up to 7 days after check out.

Accommodation House Rules

All Vacation Niseko properties and rooms that are directly managed by Vacation Niseko are non smoking.
Pets are prohibited in all Vacation Niseko properties, except for SnowDog Village and Sapphire Cottage where dogs are allowed.
Spikes and shoes are prohibited in all Vacation Niseko properties.
In the event that any of the above policies are broken Vacation Niseko reserves the right to ask you and your group to leave the accommodation. In this situation a refund will not be issued and any additional cleaning or repairs will be charged in full. These charges will also be levied by any further costs incurred moving later guests affected by the damages to an alternative accommodation.

Respect for Neighbours

We expect all our guests to be courteous, respect Japanese customs, and be mindful of their neighbours.